Commerce Disclosure
Legal Name: Kaala Music (operated by Matt Ketchum)
Address: We will disclose without delay if requested.
Phone Number: We will disclose without delay if requested.
Business Hours: 10:00 - 18:00 (excluding weekends and holidays)
Email Address: matthew@kaalamusic.com
Head of Operations: Matt Ketchum
Additional Fees
Shipping costs may apply depending on the product and destination. These will be clearly stated at checkout.
Transaction fees for convenience store payments or international transactions may be applied by third-party payment processors.
Exchanges & Returns Policy
Returns and exchanges requested by customers:
Before shipping: Orders may be canceled by contacting us via email.
After shipping: Unopened items can be exchanged or refunded within 10 days of delivery. Customers must contact support via email. Opened items are not eligible for return.
Returns and exchanges for defective goods and services:
If you receive a defective item, please contact us via email. We will replace or refund the item at our cost, including shipping.
Delivery Times: Orders are processed within 3-5 business days. Delivery typically occurs within 14 days from the order date.
Accepted Payment Methods:
Credit cards
Local bank transfer
Payment Period: Credit card payments are processed immediately. Bank transfers must be completed within 3 days of order placement.
Price: Prices are listed on each product or service page and include consumption tax.
Application Period: Varies depending on the product or event. Deadlines will be clearly stated on the respective page.
Available Quantity: Some products or events may be limited in quantity. Any limits will be clearly indicated on the sales page.
Operating Environment: Not applicable unless otherwise stated for digital or software-based services.